Shipping & Returns
At Elysian 5 Skincare, we do our best to dispatch all orders within 48 hours of you placing your order. They will be packed and sent on business days (Mon – Fri).
For any reason if there is an issue with this process (i.e. stock on back order) you will be notified by email.
Also note that the post man doesn’t work on weekends or on public holidays. Please take this into account when waiting for your delivery.
RETURNS / REFUNDS
Our policy of returns and refunds is simple. Please take note of the points below.
1. Once the product/s have been purchased it cannot be returned or refunded.
2. If we have mistakenly sent you the wrong product/s (different to your order) the items can be returned and we will send out the correct items at our cost. However, if the item has been opened & seal removed the item cannot be returned. So please make sure item sent is correct before you open it.
POSTING OF RETURNS
Please mail your items back with trackable shipping along with your order number, contact details and email address. Send back to details below
Elysian 5 PTE LTD
10 Margate Road
Once received one of our employees will contact you with the next steps.
Please be aware that shipping is always determined by weight.
We will be using SIngPost as our preferred shipping method. See information below.
Singapore – Orders above $100 Singapore dollars will be shipped free of charge. For any orders below $100 Singapore dollars there will be a standard flat fee of $4.90 for shipping. This is standard shipping through SingPost. Please allow 2-5 working days for delivery.
Australia – A flat rate shipping fee of $20 applies for all orders below $200 Singapore dollars. Any orders above $200 Singapore dollars will have free shipping. The shipping will be done through SingPost airmail and will be registered.
Please allow up to 10 working days for delivery, unless it is an unusual high-volume delivery time i.e. Christmas.
Other Countries – If you would like items shipped to any other countries, please send us an email at email@example.com and we will get back to you with shipping weight, prices and delivery timing.
For any other queries please feel free to contact us firstname.lastname@example.org